How can we help you?
Ordering & Payments
How do we place an order?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days.
Our support team is always happy to guide you at any step!
What forms of payment do you accept?
You can select your preferred payment method at checkout.
- We accept secure payments via Credit Cards, Debit Cards & PayPal.
- We also accept cash in-store.
Do you accept Cryptocurrency?
Why only Doge?
Because, doge to the moon!
Seriously though, we believe in this form of currency and want it to continue to grow. It resonates a message that aligns with our views. #DoOnlyGoodEveryday
Plus, what's not to love? Dogs, memes, and love.
All purchases with doge will receive 15% off automatically.
Please also check out our doge featured products. 100% of the purchases here will be donated to the Doge devs top help further our goal.
I forgot to use a coupon code!
Shipping & Pick Up
Who do you ship with?
Fresh Baked Cookie Company ships using USPS and UPS. Shipping is auto-calculated at checkout and you can select the choice that best works for you. If you need help or would like a special request. Please reach out to us and we'll try out best to help accomodate your needs.
For our subscription box side, we ship with only USPS Priority Mail. If this changes in the future, we will send out an email blast with more information.
We also offer local pickup and curbside pick up for those within the DFW area.
Can we pick up our orders?
Yes! We offer both in-store and curbside pickup for our orders.
Just select the store-pick up option at checkout and select a time that's good for you. We require 24 hours for both in-store and curbside pick up orders for us to pull your order. If you need it immediately, please visit our store anytime during business hours, but message us ahead to make sure we have the item in stock. Our mixes go off the shelves fast and we definitely don't want you to make the trip for nothing.
Promotions, Coupons, Discounts, Events
Do you have any promotions?
Help for Fresh Baked Cookie Crate Subscription Box
Where is my order?
Our cookie crates ship during the first week of each month.
Our order periods start on the first day of each month and end on the last day of each month for the following month's cookie.
For example, if you placed an order anytime in May, your first box will ship out with June's shipment. If you placed an order in June, your first box will ship out in July.
When do renewals go in?
Can I skip a month?
Log into your account to skip months or shoot us a message and we'll help you out!
I need to cancel.
You can cancel your subscription at anytime, however, cancellations only apply to future renewals. If you are in the middle of a subscription, you will still get your remaining boxes.
Please make sure you cancel before the renewal goes in to avoid the surcharges as outlined in our terms & conditions.
I was charged and I didn't want to renew!
Our cookie crates are a subscription and will automatically renew if it is not cancelled.
We understand that you may sometimes forget, however, we are also charged crazy fees once the renewal does go through. Since we're a small family owned business, we can't absorb all the fees and ask that you try to remember to cancel before the renewal processes.
Once the renewal processes, you must contact us the same day for a full refund.
- Requests 1-2 days after the renewal goes through will be refunded less 15% for the fees we incurr (that aren't returned to us).
- Requests between 3-7 days will only be refunded 50%. (We place our purchase orders within the week of renewals and would be stuck with extreme amounts of overstock.) We can also offer the full amount in credit for a future purchase.
- Requests after 1 week are not accepted. We can only offer the full amount in credit for a future purchase.
The full terms & conditions were displayed at the time of the subscription as well as the welcome email. You can see our full terms & conditions here.
Here is the link to the FAQ for the subscription side with our Terms & Conditions for the subscription website: https://www.freshbakedcookiecrate.com/whats_inside (The FAQ you're currently reading is for our retail side.)
I want to collaborate with you!
We love collaborating with as many people as possible. We are honored to have so many collaboration requests, however, as a small family business, we are unable to provide free items or boxes for reviews.
We do however offer partnerships. If you are good at what you do, we would be happy to establish a relationship with you. You will get a percentage of all sales that you refer to us. Please email us for more details.
I am a brand and want to include my items in your box.
News & PR
Can I get the recipe?
We do not provide the recipes as they are a trade secret of our company. The founder and the master of cookies have worked on the recipes over many years perfecting each one. They test different types and brands of ingredients to get the flavor profile that turns cookies from okay to amazing.
Our recipes also call for very specific ingredients that a household consumer may not be able to get. Without the specific ingredient, our cookies will not taste the same.
Online Store Information
What times are y'all open?
The website is up 24 hours a day, 7 days a week for orders. Sometimes the website may be down for upgrades or maintenance.
Our customer service team works Monday through Friday from Noon until 8:00pm CST. We are out of the office on weekends and holidays.
Our customer service team is however on call for baking emergencies. If you have an urgent baking related question, please contact us and we will respond as soon as we can.
For non-urgent inquiries, we will reply to you within 24-48 business hours.
How do we contact you?
You can send us a message directly through the contact form on the bottom of this page.
We are also available on Facebook, Instagram, and Twitter.
You can also email our team at firstname.lastname@example.org.
Please note we are off on weekends and will reply within 24-48 hours.
Retail Store Information
Cookie Mix Help!
I need the instructions!
Were you missing the instructions or misplaced it? Download the instructions and informational sheets here.